Sensitivity

Sensitivity -- Considering the feelings and needs of others; being aware of how one's own behavior affects others.

Many jobs require individuals to act based on their perceptions of the feelings, skills competencies, and needs of others. This Dimension is not to be confused with sympathy, which is how an individual feels about a person or situation. It is closer to the definition of empathy, but involves acting on the insights, not just having insights. It does not mean being sensitive in the sense of "feelings being easily hurt." More to the point, it is the ability to recognize and take into consideration this characteristic in others.

Key Behaviors:

• Maintains or enhances self-esteem of others.
• Listens and responds with empathy.
• Shows a sincere interest in people as individuals.
• Looks for the points of view, feelings, and concerns of others.
• Recognizes special help given by others.
• Recognizes the good work done by others.
• Accepts others' points of view.
• Knows that citizens often are frustrated or angry when dealing with the government.

Key Words -- understand others, perceptive, tactful

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