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Performance
Management- Directory of Dimensions/Behaviors
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Note
to the Supervisor:
This
Dictionary is a reference tool only. It does not nor is
intended to replace the discussion and agreement between
the supervisor and employee on the important skills and/or
behaviors to be used on the job.
The
Dimensions and Behaviors selected must be job related.
In other words, using a particular Dimension/Behavior
must directly help achieve results.
It
is also important that the supervisor attend the Performance
Management training before using this Dictionary.
Contact dahlquist@email.wcu.edu
for information on training in order to use Dimensions.
Forward:
In
order to establish Dimensions/Behaviors for a job,
the first step is to identify the Key Responsibilities/Results,
or "what" the employee is expected to accomplish.
Dimensions/Behaviors which support the Key Responsibilities/Results
can then be selected from the Dictionary of Dimensions/Behaviors.
The following information may be helpful in selecting
Dimensions/Behaviors. There usually are five to seven
Dimensions/Behaviors for any single job.
The
Dictionary of Dimensions/Behaviors is intended to
be used only as a reference tool. There are 41 generic
Dimensions/Behaviors listed describing the work being
done across all of North Carolina State Government.
The "Listing of Dimensions/Behaviors by Level" separates
supervisory Dimensions/Behaviors from those which
apply to the work done in non-supervisory positions.
The "Cross Reference List of Familiar Terms" suggests
several possible Dimensions/Behaviors which could
be used for specific terms describing behaviors practiced
on the job.
The
format for all Dimensions/Behaviors is the same. It
is:
A.
Title and definition of the Dimension/Behavior.
B.
Paragraph describing their use in State Government.
Sometimes a second paragraph is provided which clarifies
how this Dimension/Behavior could be distinguished
from another Dimension/Behavior.
C.
A list of "Key Behaviors" is then presented, which
provides generalized samples of behaviors that could
be exhibited by workers in North Carolina State Government.
D.
"Key Words" are provided at the bottom of the page
to help supervisors and employees select the most
appropriate Dimensions/Behaviors for the job being
done.
Cross
Reference List of Familiar Terms
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TERMS
If
you are thinking of work-related characteristics or
labels such as:
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DIMENSIONS
Then,
look at the definition(s) for:
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Action-oriented
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Creativity/Innovation,
Decisiveness, Energy,
Initiative, Tolerance
for Stress, Work Standards
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Assertive
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Decisiveness,
Initiative, Leadership/Influence,
Negotiation
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Big
picture
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Judgment,
Sensitivity, Strategic
Analysis
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Bright
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Analysis,
Creativity/Innovation,
Judgment, Technical/Professional%20Knowledge
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Calm
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Judgment,
Leadership/Influence,
Sensitivity, Tolerance
for Stress
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Conscientious
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Attention
to Detail, Integrity,
Work Standards
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Defensive
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Tolerance
for Stress
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Dependable
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Performance
Stability, Work Standards
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Diplomatic
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Leadership/Influence,
Negotiation, Organizational/Sensitivity,
Sensitivity
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Durable
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Resilience,
Tolerance for Stress
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Enthusiastic
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Creativity/Innovation,
Energy, Initiative
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Even-tempered
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Judgment,
Leadership/Influence,
Sensitivity, Tolerance
for Stress
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Experienced
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Judgment,
Leadership/Influence,
Organizational/Sensitivity,
Sensitivity, Tolerance
for Stress
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Follow-up
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Delegation
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Go-getter
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Energy,
Initiative
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Good
first impression
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Impact,
Leadership/Influence,
Oral Communication,
Oral Presentation,
Written Communication
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Hard
Worker
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Energy,
Initiative, Work
Standards
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Impact
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Leadership/Influence,
Sensitivity, Impact
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Intolerant
of others' views
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Decisiveness,
Judgment, Organizational/Sensitivity,
Sensitivity
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Lets
paperwork slide
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Attention
to Detail, Delegation,
Planning and Organizing,
Work Standards
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Logical
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Judgment
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Negotiator
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Judgment,
Leadership/Influence,
Negotiation
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Nitpicker
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Analysis,
Attention
to Detail, Judgment
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Offensive
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Judgment,
Leadership/Influence,
Organizational/Sensitivity,
Sensitivity, Tolerance
for Stress
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People
management
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Delegation,
Development
for Employees, Leadership/Influence
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Polished
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Impact,
Leadership/Influence,
Oral Communication,
Oral Presentation,
Written Communication
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Precise
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Attention
to Detail, Planning
and Organizing, Work
Standards
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Problem
solver
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Analysis,
Creativity/Innovation,
Decisiveness, Initiative,
Judgment
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Quick
study
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Analysis,
Creativity/Innovation,
Judgment, Technical/Professional
Knowledge
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Quick
to attack others
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Judgment,
Leadership/Influence,
Organizational/Sensitivity,
Sensitivity, Tolerance
for Stress
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Seasoned
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Judgment,
Leadership/Influence,
Organizational/Sensitivity,
Sensitivity, Tolerance
for Stress
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Self-confidence
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Decisiveness,
Impact, Leadership/Influence,
Oral Communication,
Oral Presentation
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Self-starter
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Energy,
Initiative
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Self-sufficient
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Tolerance
for Stress
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Sense
of urgency
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Decisiveness,
Delegation, Energy,
Initiative, Judgment,
Planning and Organizing
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Smooth
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Impact,
Leadership/Influence,
Oral Communication,
Oral Presentation,
Written Communication
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Stick-to-it-iveness
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Energy,
Resilience, Tenacity
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Team
player
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Integrity,
Judgment, Organizational/Sensitivity,
Sensitivity, Teamwork
(Cooperation)
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Thorough
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Attention
to Detail, Planning
and Organizing, Work
Standards
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Time
management
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Delegation,
Planning and Organizing
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Tough
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Resilience,
Tolerance for Stress
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Unable
to take criticism
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Tolerance
for Stress
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This site is maintained
by Western's Division of Administration and Finance. Comments
and suggestions to
crisp@wcu.edu
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